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Troubleshooting

There is a number of things that can prevent the board from booting up properly. The most common culprits of a failed boot are:

  • Subpar or counterfeit microSD card
  • Subpar Power Supply
  • High resistance (thin) or a very long microUSB cable
  • Failed imaging of the microSD card

note

Make sure to have the newest version of the operating system and the bootloader installed.

To find out more, visit the PINE64 forum thread.

Supported screen resolutions

The board supports a number of video resolutions under Linux, however RemixOS and Android images currently only support 720p and 1080p. Linux supports a wider range of resolutions (see all resolutions supported on Linux here). If the native resolution of your monitor or TV is not compatible with the board you will be unable to get video output working with your screen.

Steps

Follow these steps to determine the cause of your problem:

  • Check your PSU and barrel cable ratings
  • Download and install a base image of Linux
  • Plug in power and ethernet into your Board
  • Confirm activity on the ethernet port LED
  • Find out the IP of the SOPINE on the router interface
  • Try to connect to the running SOPINE from your computer using SSH

Notes

If neither of the above mentioned scenarios fits the problem you are facing, please consult the PINE64 forum thread from user Ghost.